Voter Helpline App (for Android)
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    National Grievance Services Portal


    ECI

    An online complaint handling mechanism is always desirable as compared to the manual methods. There are 4125 EROs, 735 DEOs and 36 CEOs who are required to handle the issues pertaining to voter registration for Elections. These require a robust centralised grievance handling system. 

    A comprehensive National Grievance Service Portal (NGSP) has been developed by the Election Commission. This system has been developed in such a manner that in addition to providing redress to the complaints of the Citizens, Electors, Political parties, Candidates, Media and Election officials at National, State and District level, it also serves as a common interface for providing services through a common interface.

    The system is seamless and Integrated Help Desk-cum-Call Centre-cum- Single Window system.  This portal is available for citizens of India where people can directly lodge IFSC (Information, Feedback, suggestion and Complaints) into this. IFSC can be captured via a different medium like Online mode (Portal, Contact Centre) and offline mode (FAX, Letter, and Personal Meeting).

    The application provides for a single interface for handling complaints by the Election officials. All Electoral Officers, District Election Officers, CEO and ECI Officials are part of the system. Thus issues are directly assigned to the respective user upon registration. 
    The portal can be accessed from the online link here:
    https://eci-citizenservices.eci.nic.in

    Quote

    ‘The application provides for a single interface for handling complaints by the Election officials.’

    Process Flow  

    • A Citizen can register them self while entering their Mobile number and input the OTP to validate the mobile number and fill their profile information.
    •  They can get an OTP having with Complaint id in it as soon as complaint lodged.
    •  The registered complaint gets marked to the concerned officer for further action.
    •   Complaint status can be tracked using complaint id. 


    The outcome of the application
    The NGSP portal has handled 13,07967 complaints from 16.05.2015 to 19.01.2020. A total of 4246 officers are part of the NGSP Portal and the disposal success is 90.62% 
     

    Edited by ECI

      



ECI Main Website

ECI Main websiteThe Election Commission of India is an autonomous constitutional authority responsible for administering election processes in India. The body administers elections to the Lok Sabha, Rajya Sabha, State Legislative Assemblies in India, and the offices of the President and Vice President in the country. The Election Commission operates under the authority of Constitution per Article 324, and subsequently enacted Representation of the People Act. 

Voter Helpline App

Voter HelplineDownload our NEW Mobile App 'Voter Helpline' from Play Store. The Android App 'Voter Helpline' provides you easy searching of your name in Electoral Roll, filling up online forms, knowing about Elections, and most importantly, lodging grievance. You will have access to everything about Election Commission of India. You can view the latest Press release, Current News, Events, Gallery and much more. You can also track your form application and status of your grievance. Click here to download. Don't forget to give your feedback from the link provided within the Application.

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