Voter Helpline App
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  • Booth App


    The polling process requires manual search of the name of the electors from the book. The majority of the time in the polling station is spent on performing the search. Similarly, as per the Commission prescription, every 2 hour report needs to be sent regarding poll turnout. There are multiple errors due to incorrect entries and manual entries. Later on, there is a lot of hassle on reconciliation of the figures from EVM Votes to the voter turnout. 

    The Voters rarely get to know the queue at the polling station and young voters get dissuaded due to the long queue. 

    Booth App is an integrated app of the ENCORE application, which facilitates in faster identification of voters using encrypted QR code from the digital marked copy of the electors. This reduces the queue, helps in faster polling and allows error-free recording of two hourly poll turnout with minimal intervention.

    Booth App was piloted in Hamirpur (Uttar Pradesh) in 5 polling stations, 3 assembly constituencies (Samastipur, Kasba Peth and Phagwara) of the three states (Maharashtra, Bihar and Punjab) and thereafter launched in 10 ACs of Jharkhand in November 2019.
    The whole process consists of the creation of encrypted QR code which is printed in the Photo Voter Slips. The Citizens can alternatively download the digital photo voter slips from the Voter Helpline App. The voter presents with the QR coded slips at the reception of the polling centre. The Booth level officer scans the QR code and allows entry of the voters whose names are listed. Inside the Polling Station, the polling official again scans the QR code to verify the identity of the voter before allowing the voter to poll. Polling Official marks the entry of the voter inside the polling station using the booth app in the mobile phone. 

    The recorded entries are then transmitted back to the central server of the ECI. The returning Officer gets to view the information rich dashboard in a real-time voter turnout, events and incidences and various poll events. 

    On the other hand the Presiding Officer enters and records all the ancillary activities like dispatch details, mock poll, poll start and poll end. All types of incidents and events are also recorded from the mobile app. 

    The sector magistrate monitors the poll turnout in all his allocated Polling Stations and does the EVM replacement through the mobile app. He uses the reserve machines from his stock and replaces the deployed one due to malfunction/replacement requests. The website of the booth app is available here:


    Functionality/ Features of the application

    • Fast electors search in the polling station using QR code
    • Advance Queue information to Voters used Artificial Intelligence
    • Real-time Voter turnout information to Voters and Officials
    • Assist Polling Official in the detection of duplicate voting 

    Fast electors search 
    The Voters have distributed QR code-based Photo Voter slips. The voters present with QR code enabled slips at the Polling station. Alternatively, a Voter can carry a Digital Photo Voter slip for paperless entry. Without the use of the internet, the voter is searched from the mobile app. In case of absence of QR code-based Photo Voter slip, the voter is still identified through EPIC or Name search. 

    Authentic Identification
    Once the QR code is scanned, the mobile app correctly and instantly identifies the Voter and presents to him the coloured photograph along with the complete elector’s details. Marking attendance is instantly done through the booth app. The process is simplified and adds to the authenticity. In future, the Polling Official will not require to carry bulky paper documents containing the Voter list. 

    Advance Queue Information
    Using Artificial Intelligence and advanced mathematical models, the booth app calculates the queue at the polling station. This information is then pushed to the Voter Helpline Mobile app. The Voter using their mobile phone can check the current queue and plan their visit accordingly. 

    Real-time Voter turnout
    The booth app is configured to connect to the central ECI server in a minimalistic way and transmits the data in an encrypted manner. This helps in giving meaningful information about gender-wise polling, age-wise polling, speed of polling, traffic during the day and other poll-related events and incidences. This helps the Election officers in making the right decision at the right time. 

    No Duplicate Entries
    The Booth app auto-detects the duplicate entries and prevents repeat voters from entering the polling station. The Polling Official get a loud sound on his mobile phone. The duplicate voter cannot be allowed to be entered into the Polling station as booth app will not accept it. 

    Real-Time Event and Incidence
    The Presiding officer also uses the booth app to record poll incidences and events. The PRO can register any poll incidence like a riot, Fraudulent defacing, destroying or removal of the list of notice or other documents at the polling station, Natural calamity, Booth capturing, Failure of voting machine. The incidence reported by PRO is flashed to the Sector Magistrate, District Election officer as a red alarm. 

    EVM / VVPAT inventory Management
    The booth app has a module for sector magistrate who is responsible for carrying reserve EVM/ VVPAT machines. Upon reporting by the Presiding Officer through the booth app itself, the sector magistrate gets an alert and the inventory replacement are recorded on the app. This way the decision-makers get to know the statistical report and the reason for replacement instantly compiled on the dashboard. 

    Presiding Officer Diary
    From Voter turnout to incidences the PRO records all the data in the booth app to generate a digital PRO diary. PRO also receives the poll material and record in the app. He reports his arrival in the polling station through the app and also the poll start and end time. This minimises the paperwork, speeds up reporting mechanisms and provides assimilated reports in the dashboard to senior officers. 

    Real-time information of Polling party through GIS
    The polling party location is also tracked on the map view. This helps in correctly locating the polling parties. The Presiding officer is also tracked from the booth app and thus immediate intervention is provided. The sector magistrate location is also visualised on the GIS dashboard, thus in future the last mile information about reserve machines will be available for decision-makers. 


    Process Flow

    1. Booth Level Officer scans the QR code-based physical / digital photo voter slip at the entry gate
    2. Inside polling station, first polling official scans again and mark the attendance of voter
    3. You can now vote 

    Step 1: Presentation of Printed Booth Slip / Voter Helpline digital vault with QR CODE at Help desk (BLO)

    Step 2: Polling officials scan the QR code of Printed booth slip/Voter Helpline digital vault with QR CODE and verify the voter details through Booth App.

    All four types of users (BLO/PO/PRO/SM) use Booth App to Login, features of each user are listed below  

    BLO Booth App

    • Login in Booth App using Mobile number and OTP (registered by RO in ENCORE)
    • Perform Device compatibility check 
    • Scan every voter who come to Polling Station (No skipping)
    • Ensure data sync to server using view status screen

    Polling Official Booth App 

    • Login in Booth App using Mobile number and OTP
    • Perform Device compatibility check 
    • Mock Poll activity
    • Start Poll 
    • Scan and identify the voter by matching the details and mark attendance 
    • Ensure data sync to server using view status screen
    • Poll End

    Presiding Officer Booth App
    Login in Booth App using Mobile number and OTP
    Perform Pre-Poll activity like Infra check 
    Report at Polling stations with GIS capture
    Feedback for Polling Stations 
    Entry PRO Diary 
    Report EVM malfunction and incidence

    Sector Magistrate Booth App
    Login in Booth App using Mobile number and OTP
    Review received notification in App for EVM malfunction and interruptions.
    EVM replacement if required with reserve machines
    View Voter turnout Polling station wise and monitor
    View Polling station details and contact details of Polling parties

    The booth app has been used in 4709 total polling stations. A total of 19288 number of officials which include Polling Officials, Presiding Officers, Booth level Officers, and Sector Magistrate have used the booth app as of now. 

    1. Identification of Voters through Mobile App: Instead of searching from the physical list of electors, Polling officials were able to instantly search the voters by using booth app. 1818923 number of identifications have been done through booth app
    2. Faster Polling: As the voters are identified from the QR code instantly, the majority of the time is saved for the polling official. The mobile app displays the coloured photograph along with complete details of the voter, the Polling staff are instantly able to identify the voter.
    3. Preventing duplicate voting: The inherent feature of the application is to prevent duplicate voting. If the voter again enters with the same Slip, the booth app instantly displays and make a sound that the voter has already voted. As and when the connectivity improves, the duplicate voters can be identified across the polling stations too. 
    4. Queue Information through Voter Helpline App: By using Artificial intelligence, the voters could see for the first time the queue in their polling station. Thus voters were able to plan their visit in advance to the polling station
    5. Token Number for queue management: The BLO app gives the token number to voter which is generated from the booth app. This aids in queue management.
    6. Online Submission of PRO diary: The Presiding Officers are now able to fill in their statutory diary online including turnout, events and incidences.
    7. Real-time updates on Poll incidences and Violations: PRO can now directly send SOS messages informing about any poll violation and incidences to Sector Magistrate and Returning Officers.
    8. EVM Replacement through the Mobile app: Sector Magistrate for the first time are able to do the EVM reserve machine replacement from the mobile app. Upon receipt of the message from PRO, the Sector Magistrate allocates the reserve machines and takes back the defective machines through the mobile app. 
    9. Real-time Voter turnout: Instead of manual feeding which has so much data entry and calculations errors, Polling Officials were able to send the real-time report directly. There has not been any manual intervention in the entry or sending the 2 hourly turnout report, 
    10. Detailed Poll Events reports: Returning Officers are now able to get the report such as time of polling party dispatch, arrival, mock poll start, poll start and poll end reports on the dashboard. 
    11. Rich poll dashboard: The dashboard now shows the reports such as gender distribution of voters in real-time, male/female/others distribution, queue at the polling station, speed of the poll, the busiest hour of the polling station, events and incidences and voter turnout in the real-time

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ECI Main Website

ECI Main websiteThe Election Commission of India is an autonomous constitutional authority responsible for administering election processes in India. The body administers elections to the Lok Sabha, Rajya Sabha, State Legislative Assemblies in India, and the offices of the President and Vice President in the country. The Election Commission operates under the authority of Constitution per Article 324, and subsequently enacted Representation of the People Act. 

Voter Helpline App

Voter HelplineDownload our Mobile App 'Voter Helpline' from Play Store and App Store. The  App 'Voter Helpline' provides you easy searching of your name in Electoral Roll, filling up online forms, knowing about Elections, and most importantly, lodging grievance. You will have access to everything about Election Commission of India. You can view the latest Press release, Current News, Events, Gallery and much more. You can also track your form application and status of your grievance. Click here to download. Don't forget to give your feedback from the link provided within the Application.

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