Voter Helpline App (for Android)
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Uniform IVRS and Call Centre Response at 1950

  

4 Screenshots

About This File

The below instructions are for all DCC, SCC and NCC for incorporation into their IVRS system and Training to agents. This should be followed in all the contact centres.

IVRS Introduction:

  1.   Welcome to (District name/ State name) Voter Helpline of Election Commission of India.
         a. Press 1 for English
         b. Press 2 for            
         c.     
    Press 3 for              
  2.   During the waiting time, play the following through IVRS (repeated).
  3.   The call is important to us. You are in queue at Voter Helpline, please wait.
  4.   “Now verify your name in the electoral roll, find your Polling Station, correct your entries directly from the mobile app. Search for Voter Helpline in the google play store and download the app.”
  5.   “Election Commission of India has launched Voter Verification and Information Programme. During this programme, every voter gets the opportunity of verifying their name in the electoral roll, finding out about the polling station, and correcting their entries before the General Elections 2019.”

 Agent Introduction:

  1.  Welcome to Voter Helpline of Election Commission of India.  How may I help you?
  2. May I know  your Mobile Number or your email ID?
  3. Please tell me your name.
  4. Please tell me your State.
    (The  Agent  must  allow  lodging  of  IFSC  (Information,  Feedback,  Suggestion  and Complaints) over the call and must punch every call on the NGSP Portal.)
  5. For reference, following URL must be remembered for obtaining the information
  6. In case of complaint registration, the complaint ID should be given over the phone.
  7. The agent must never disconnect the call, only a user can disconnect the call.

 Closing:

The agent must say:

Thank You for calling (District Name) Voter Helpline of Election Commission of India. It is recommended to download the Election Commission of India official mobile app ‘Voter Helpline’ from google play store which will help you to verify your name in the electoral roll, find your Polling Station, correct your entries directly from the mobile app. Search for Voter Helpline in the google play store and download the app.”

 




ECI Main Website

ECI Main websiteThe Election Commission of India is an autonomous constitutional authority responsible for administering election processes in India. The body administers elections to the Lok Sabha, Rajya Sabha, State Legislative Assemblies in India, and the offices of the President and Vice President in the country. The Election Commission operates under the authority of Constitution per Article 324, and subsequently enacted Representation of the People Act. 

Voter Helpline App

Voter HelplineDownload our NEW Mobile App 'Voter Helpline' from Play Store. The Android App 'Voter Helpline' provides you easy searching of your name in Electoral Roll, filling up online forms, knowing about Elections, and most importantly, lodging grievance. You will have access to everything about Election Commission of India. You can view the latest Press release, Current News, Events, Gallery and much more. You can also track your form application and status of your grievance. Click here to download. Don't forget to give your feedback from the link provided within the Application.

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